Refund policy

REFUND & RETURN POLICY

At Vexora Wear, all products are made-to-order. Because of this, we maintain a strict no-return policy except in specific cases.

🚫 NO RETURNS / EXCHANGES

We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preferences

  • Ordering by mistake

Please ensure you check the size chart carefully before placing your order.   

 ELIGIBLE FOR REPLACEMENT / REFUND

We only offer replacements or refunds in the following cases:

  • Product received is damaged

  • Wrong product delivered

  • Printing defect or manufacturing issue

PROOF REQUIRED

To request a replacement/refund:

  • You must contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

Without proof, we will not be able to process your request.

RESOLUTION PROCESS

If your request is approved:

  • We will offer a replacement OR

  • Issue a refund to your original payment method

 REJECTION OF REQUESTS

We reserve the right to reject any request if:

  • The issue is not genuine

  • The request is made after 48 hours

  • Insufficient proof is provided

 SHIPPING ISSUES

We are not responsible for delays caused by courier services. However, we will assist you in tracking your order.

 CONTACT US

For any issues, contact us:

  • Email: vexora41@gmail.com

  • WhatsApp: 8380895946

We aim to respond within 24 hours.